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July 28, 2017
2

Customer Experience: Ever Called Your Own Office?

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Who coined the term reality check? Whoever did was a genius who should get some of the credit for all the moments of clarity that stem from that simple phrase and what it means. That’s going to be the theme of this post. We are going to be talking about business phone features, customer communication, and hard truths.

It’s time for a little self-induced reality check!

Step 1 – Call Your Office

Call your office right now and pretend you’re a potential client. Don’t use any of the shortcuts you know, don’t push any numbers for extensions until those numbers are mentioned in the prompt. Make notes about this experience with your business phone system. Now, remember that all of your clients are experiencing that same thing.

Step 2 – Are you happy?

Be honest. If your customer communication is functioning the way it should, then you have nothing to worry about. However, if you felt frustrated at any point, or if you noticed any irregularities, then consider this: every current and potential client is experiencing the same thing.

So, is your customer communication through your office phone working to benefit your business?

Step 3 – Evaluate

Okay, so you’ve made notes about your experience calling your own office; now, how do you convert these notes into meaningful changes to your business phone system?

Learn the facts about customer communication in your niche. A doctor’s office has a completely different set of rules than a real estate agent. Be sure to pick a business phone provider that can tailor your phone service based on your needs. (Hint: that’ exactly what we do at RingByName).

Step 4 – Fix

It might be time to invest in your business phone system. Customer communication is vital, and it makes sense to invest in the tool that your business uses every day to make sales, communicate with clients, and effectively communicate internally. Still, for some reason, companies only care about saving mere pennies on commercial phone services.

Start thinking about the big picture. Start thinking about the last time you hung up on your cable company or credit card simply because the phone system was too much to handle and frustrating. Stop losing business over something as simple as your business phone service. Call RingByName now to learn more and invest in a business phone service that GIVES you customers KEEPS customers, and INCREASES your ROI.

July 25, 2017
2

Your Business Phone Service is a Key Part of Client Retention

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A major part of client retention is communication. Being available and making it easier for your clients to communicate with you, that’s a no brainer.

Business communication is not just about answering your emails in a timely manner. Your business phone system is a huge pipeline to current clients and prospective clients. Again, that’s no brainer.

What are we getting at? Well, how is your business phone system working for you? How is it aiding in client retention? Can it even help with clients, I mean it’s just a phone, right?

Here’s the thing…

Most phone service providers design the phone systems with the client in mind; that is, they design the systems around who they are selling the system to, which would be you, the business owner, or office administrator. That’s great, perfect, fine and dandy. They get lots of sales this way.

Of course, why would a company invest in a business phone system that is too complicated or that they cannot use? That would be ridiculous! There is, however, one glaring issue in that business phone system, and it’s difficult to notice if you aren’t looking for it.

These business phone systems are designed for the people who purchase them, but there is almost no attention given to the customer who will be calling.

Wouldn’t it be wise to build a business phone system that caters to the clients who purchase the systems AND to the customer who will be calling as well?

Yeah, that would make a lot of sense, we thought so too, and that’s why RingByName designs phone systems that are tailored to the needs of our clients and designed for their customers as well. We are a phone service that deals in client retention.

Our business phones are part of the sales team; designed to ensure that your biggest clients remain satisfied, and that prospective clients are given the attention they need.

So, how can that plastic box at the corner of your desk help with client retention? Well, if it isn’t helping you, then you have the wrong business phone service provider and system, wasting away at your business dollars.

July 21, 2017
2

Business is Like Seduction

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For the most part, dating and selling are very similar. The art of wooing a client is much like courting a love interest. Salesmen are selling an idea, pitching and looking for positive feedback. Clients are looking for a partnership that is mutually beneficial. Isn’t that what dating feels like?

RingByName services over 250,000 businesses. We started small like most of our clients, but we have grown to be a premiere, alternative business phone service because we have understood that business is like seduction.

How are business and seduction similar?

  • You can only sell to the ones that have a need for your services. In the art of seduction, you can only seduce the willing. If the other party isn’t interested, it’s over before it’s even begun. No amount of convincing will make any difference. What’s important is knowing when the fight is done and when to move on.
  • Outcome independence. Business is like seduction in that you will be rejected more than accepted. It’s easy to say that you won’t take it personally, but the truth is that entrepreneurs who pour their lives into a product only to be rejected, will take it personally.
  • Confidence in what you’re selling. In business, you must believe in the product you are selling to get the other person to believe. In seduction, you must believe in yourself and like yourself to find someone who is willing to do the same.
  • ABC: Always Be Closing. This is a famous sales mindset made popular by the movie Glengarry Glen Ross (if you’re in sales and you haven’t seen the movie, go watch it now!). You should always be ready to meet the one or land a potential new client. This means, even if you are just heading to the store, you should dress the part of a successful businessman or attractive partner; you never know when you are going to meet your next client or partner.

So why do we bring this up? RingByName was once a small company, a start-up. We grew by thinking differently; that’s the core of what we do as an alternative business phone service solution, and we think that it’s the key to doing anything well.

Adapt the mindset that business is like seduction, and try it out during your next sales call. For a business phone service that is as attractive as your business, contact RingByName at 855-345-7464.

July 18, 2017
3

DON’T Buy Business Phone Systems from Big Name Providers!

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That’s right, we said it and we aren’t taking it back! Our moms always told us to stand up for what we believe in and help others along the way, so that’s exactly what we are doing here at RingByName.

There are two reasons why you should not buy business phone systems from big name providers:

  1. Your business is not capitalizing on opportunities.

How can a business phone system help you capitalize on potential growth opportunities? That’s probably a question you do not hear much in business development meetings, and for one simple reason: no one really questions what their current phone system can do.

Most businesses assume that they sign up for a business phone plan and they can now receive and make calls, and that’s it.  Voicemail is also a standard feature, along with call-waiting, call-forwarding, and a few other select options across the board.

RingByName has created something more than just a business phone system that can take and direct calls through a directory. We service over 250,000 clients all over the United States, and for years we have tinkered, tweaked and researched business phone systems and what makes them so terrible. We have implemented software that has changed business phone systems to actually be an investment for businesses.

Our business call rules, virtual receptionist, and caller I.D. 2.0 are the wave of the future. These digital phone features are designed to ensure that your most valued clients and potential clients are routed to the right department immediately, they are greeted uniquely, and all of their information is available immediately.

With RingByName, your most profitable client gets greeted by name, and routed directly to the most important person in your office, allowing business to be done without a hassle.

What’s worse than calling a customer service line, getting disconnected, then having to go through the same daunting process of answering 10 questions with the new person who answers your call? With RingByName, you can be directed to the last person you spoke with, saving customers the hassle, giving them a pleasant experience, and giving your company the reputation for EXCELLENT customer service.

  1. You are given a mass produced, cookie cutter system.

RingByName is part of the rebellion, we are the leading the charge for business phone alternatives! And how? We have designed our services to be the most beneficial for our clients and for the user.

Our business phone alternative is built so that our clients receive no interruption in service, and even the most non-tech-savvy will understand and adapt to the platform that is tailored to their needs.

At RingByName, we believe that everything is negotiable, which is why we made the features in our phone service negotiable and customizable. Don’t settle for cookie-cutter phone service, get the service and features you want today!

July 14, 2017
2

What Your Car and Your Current Phone System Have in Common?

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RingByName has administered some of the most cutting edge experiments and consulted with the most prominent specialists in the field of automobiles. Business phone system experts have worked tirelessly to formulate the following list. We have scaled the highest mountains and traversed the darkest forests in effort to test these theories. And now, we have finally answered the age-old question!

What does your car and your current business phone service have in common?

Do you dare read on?

  • Cars and business phone systems only perform as well as the user can make them perform.
  • Both are equally affected by gravity and dark matter.
  • The cheaper it is, the worse the performance and experience will be.
  • If you stop investing in it, it’s going to stop working and then you’re going to have a not-so-fantastic day.
  • Neither has seen the latest season of The Walking Dead.
  • Cars and business phone systems that are designed for the user will always outperform the generic, one-size-fits-all competition.
  • Both cannot function if completely immersed in water.
  • You use both every day and although upgrades are welcome, you want to be sure you don’t lose the functions you are familiar with and that you like.
  • Both are terrible at chess.
  • Neither is doing anything to improve company efficiency and increase client retention.

And these are just some of the many, many similarities that your generic, run of the mill business phone service has with your car.

Your car is a tool you use every day, something that gets you from point A to point B. And it has purpose: it’s needed; and if it’s not doing its job you will notice immediately.

Your business phone system is also a tool, and much like your car, it’s something that gets you from point A to point B: make calls, answer calls, that’s it. However, what if you could buy a Tesla for the cost of a Toyota Corolla? RingByName is that option. We have revolutionized business phone services. We offer business phone service that comes unmatched by the competition. Our name may be small, but we have so much more to offer your business than AT&T, Sprint, Comcast, or whoever else you get your phone service from. Don’t believe us? Check out our telecommunication solutions page and our tech blog for more information.

Make the switch to a phone service that serves you best and gives you an ROI. Contact RingByName today to get started; 855-345-7464.

July 5, 2017
2

How Does Your Phone System Treat Your Most Profitable Clients?

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You know what small business phone services and business phone systems for large companies have in common? Both phone systems have no priority for valuable clients or huge prospective clients. That’s right, we said it, your phone system does not care if your most profitable client is calling. 

When your most valuable client calls, that client who’s paying for the lights in your office right now, how are they treated? At best, they’re treated like every other caller, and that’s a terrible, terrible shame.

  • They have to endure the same phone menus as they last time they called.
  • They jump through the same hoops every time they call… “Press 1”; “please hold”; “who would you like to speak with?”; “Who may I say is calling?”
  • Voicemail messages go unanswered and follow ups are forgotten.

Think about it this way: your most valued customer, or your biggest potential client is treated the same as someone who is calling to ask your business hours. Does that seem right to you? That’s a rhetorical question because of course it doesn’t seem right.

RingByName believes that all businesses should ask this question when searching for small business phone services. Ask the sales associate and get them sweating! “How will your phone service treat my most valuable clients, and how is that different from the average calls we get?”

If your company suffers from terrible business phone system disease, RingByName can help, we have the cure! RingByName handles valuable prospects and VIP clients with more care. Our business phone systems just do it better and here’s why:

  • Set up rules for clients. When they call, they can be automatically routed to any phone number you choose.
  • The RingByName virtual receptionist remembers and greets clients by name. It also remembers the last person the client spoke with, to suggest that they be forwarded to that person if they desire.
  • Activity tracking allows managers to monitor which calls are returned and how much time passes between calls and follow ups.

What are you waiting for? Shop for a business phone plan that puts your clients first! Contact RingByName today to get started!