How Does Your Phone System Treat Your Most Profitable Clients?

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You know what small business phone services and business phone systems for large companies have in common? Both phone systems have no priority for valuable clients or huge prospective clients. That’s right, we said it, your phone system does not care if your most profitable client is calling. 

When your most valuable client calls, that client who’s paying for the lights in your office right now, how are they treated? At best, they’re treated like every other caller, and that’s a terrible, terrible shame.

  • They have to endure the same phone menus as they last time they called.
  • They jump through the same hoops every time they call… “Press 1”; “please hold”; “who would you like to speak with?”; “Who may I say is calling?”
  • Voicemail messages go unanswered and follow ups are forgotten.

Think about it this way: your most valued customer, or your biggest potential client is treated the same as someone who is calling to ask your business hours. Does that seem right to you? That’s a rhetorical question because of course it doesn’t seem right.

RingByName believes that all businesses should ask this question when searching for small business phone services. Ask the sales associate and get them sweating! “How will your phone service treat my most valuable clients, and how is that different from the average calls we get?”

If your company suffers from terrible business phone system disease, RingByName can help, we have the cure! RingByName handles valuable prospects and VIP clients with more care. Our business phone systems just do it better and here’s why:

  • Set up rules for clients. When they call, they can be automatically routed to any phone number you choose.
  • The RingByName virtual receptionist remembers and greets clients by name. It also remembers the last person the client spoke with, to suggest that they be forwarded to that person if they desire.
  • Activity tracking allows managers to monitor which calls are returned and how much time passes between calls and follow ups.

What are you waiting for? Shop for a business phone plan that puts your clients first! Contact RingByName today to get started!

Business Phones Are Meant to Make Dollars, Not Save You Pennies

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Ever heard the old phrase “penny wise, pound foolish”? It refers to the decisions made that will save small amounts of money now, but cost more long term. Saving in the small details, but losing in the big picture.

Here are a few everyday examples of this terrible mindset:

  • Spending hours cutting coupons for items you wouldn’t buy otherwise.
  • Driving miles out of the way to save a few pennies on gas for your car.
  • Opening a store credit card to receive a discount, then paying off the balance slowly and accruing interest.

This phrase describes how most business owners shop for cheap, small business phone services. The focus is purely on price over substance. RingByName asks: why not have both? When did we all decide that business phone services must all be the same? It’s madness!

If the only reason you chose your current business phone service provider is because it saves you $5 a month in fees, then this article is for you. If you are convinced that all phone services are the same and that price is the only difference, then this article is also for you – because we can guarantee that you are thinking about your business phone system completely wrong!

Let’s ditch the pennies and chase the pounds!

Instead of asking “how can I save money on my phone service?”, ask “how can my phone service make me more money?” The answer is to make your business phone service a tool for success.

RingByName is making huge leaps in creating and crafting the next generation of business communications. Our phone systems are integrated into your company culture easily, and the simple transition does not interrupt daily operations.

How exactly is your business phone service meant to make you money?

These two features set RingByName apart:

  1. All Incoming Calls Have Context

RingByName’s system recognizes valuable clients and greets them by name, remembers who they spoke to last, and routes them to the appropriate employee.

Business rules guarantee that all incoming calls are handled differently based on who’s calling and at what time.

  1. Integrated Interoffice Communication and Tracking

Monitor whether employees have returned calls and followed up with RingByName’s activity tracking. Ensure that nothing slips through the cracks and no sale is left on the table.

Note sharing allows employees to update the digital files on each client you have.

Use RingByName’s business phone features to focus on doing better business and making more money. Leave the penny pinching to someone else and turn your business phone system into an investment that gains you clients, rather than deterring them.

Price Should Have Nothing to Do with Switching

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Be honest, whenever you consider switching phone service providers, your main focus is price, right? Most small business owners never consider the features of the phone service at all, and why would they? We are all convinced that every small business phone service is exactly the same, the only difference is how much you pay per month.

This is utter nonsense. Price should be almost irrelevant in your quest to find a new phone service for your small business.

“But price is vitally important for small businesses looking for phone services!”

The truth is that almost all current phone services offer the same packages, with only slightly different price points, making pinching pennies make sense (or cents).

Shouldn’t the phone service you choose for your small business offer more than just a slight discount?

Here at RingByName, we believe that a small business phone service should offer features that give your business a competitive edge. Small businesses live and die by what they can offer that big companies can’t.

All the RingByName phone service features are developed with that in mind. How can we create a phone service that offers a real advantage to our clients?

The problem is that focusing on price makes business owners blind to what is important. The telecommunications industry has sat back and barely innovated business phone services in any way. Improvements and innovation have been slow and only prices are adjusted.

Everyone wants the most bang for their buck. To find the sweet spot between affordable and innovative, let’s start demanding more from our business phone service providers. Price should be a secondary concern when choosing a business phone service provider, how it offers you a return and maintains your business operations should be first priority.

RingByName is not expensive. We are an affordable phone service for small businesses and our features are an added bonus that most phone companies lack, which makes our phone service a tool for businesses to gain a leg up over the competition.

Our engineers and developers toiled away to create a communication tool for small businesses that delivers features that positively impact business operations. We worked hard to create something that would take away any doubts about switching service providers. To be honest, major phone service providers don’t care about you or your business. You are just another number in the books for them and a source of very miniscule profit. RingByName treats you differently and we’ve created a phone service that cares.

Every RingByName business phone solution was crafted to create the next step in business communication. Contact us now and see how your phone service can fuel your business and be a ROI.

RingByName is a competitive weapon

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Make your business phone service a competitive weapon with the new E-Z Score feature from RingByName

“Prospect and customer information is crucial to customer acquisition and retention. Most businesses know this but struggle to apply the knowledge. By integrating E-Z Score into RingByName, the delivery of important consumer information to the point-of-contact is automatic,” said Matt Bramson, Chief Growth Officer of RingByName. “The response to E-Z Score from some customer verticals, including real estate and financial services like insurance, has been significant and immediate. These businesses need the information E-Z Score provides to qualify a customer and complete a transaction – now they get it upfront in a relevant and actionable form. The implications of applying business and consumer Big Data to phone service are significant and additional innovative services are coming soon from RingByName.”

E-Z Score delivers the following valuable information on virtually every phone number:

Name and Address
Demographic information including gender, age, marital status, and children
Financial details including income, education, and high net worth
Home information including whether owned or rented, market value, and length of residence
Social media links to Facebook, LinkedIn, and Twitter profiles as well as follower counts on each
E-Z Score is a feature of RingByName, a unified cloud communication service for businesses. RingByName has built and perfected a highly-scalable communications platform using proprietary and open-source software. The company has hundreds of thousands of customers using its services globally.

The heart of the E-Z Score feature is a heuristic data-appending engine that matches a phone number and generates a detailed individual profile by retrieving, comparing, and filtering consumer and business records from numerous public and private databases maintained by government agencies and leading data-aggregation companies. Try it today click here or call 855-345-RING, and ask for E-Z Score our knowledgeable team will get you going.

What Your Phone and a Bouncer Have in Common

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Your Current Phone Service is Like a Bouncer for Your Business

What does your current business phone service and a nightclub bouncer have in common? Well, one is a frustrating tool that you are forced to deal with and the other is your business phone. Seriously, slap a pony tail and a few terrible snake tattoos on your office phone and start calling it Roy. No one likes to deal with your office phone…now let me see some I.D.!

Let’s play a new game that RingByName has just invented called Bouncer: Business Phone or Both?
The rules of the game are simple. Read each sentence and decide if we are describing a bouncer, business phone, or both. Check the answers at the end to see how many you answered correctly.

  1. Treats every patron the same way no matter the context or relationship.
  2. Slow and outdated vetting process leads to unnecessary wait time for clients.
  3. Usually dressed in all black with the word “security” written across the back.
  4. Small plastic device that has 74 features that you don’t use or understand.

The answers for this fantastic quiz are as follows: both, both, bouncer, business phone. Congrats to those of you who scored a perfect 4 out of 4. We knew you could do it! Anyone who scored less than a perfect 4, you need to call RingByName now and allow us to help you change your ways and your small business phone system.

At RingByName, we are sick and tired of business phones hindering communication. RingByName is a communication company that doesn’t just talk the talk, we walk the walk. We are challenging the idea that all business phone services are the same. Our virtual receptionist remembers clients and who they spoke with last. Our quick note sharing allows up-to-date notes to be placed in client files, and our call rules let you decide where incoming calls go based on your preferences.
We work tirelessly to turn every phone service for small businesses from a night club bouncer, to an awesome hostess that increases sales and gives you a return on investment. When is the last time your business phone service actually paid you back with less dropped calls resulting in more sales?
Learn more about our next generation business phone services and switch to RingByName today!

RingByName can take your business to the next level.  Call 855-345-RING now to learn more about how your business can gain a competitive weapon with RingByName.

Tales from the Competitive Edge

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With RingByName businesses gain a competitive weapon.

The capabilities of RingByName help businesses win and keep more customers.  These are their tales . . .

DreamVacations.com is an online travel business owned by Ralph Santisteban. The company sells vacations, especially cruises, to people via their website – but their hallmark is personal service. DreamVacations has a team of 12 associates who work directly with customers on customizing and purchasing their vacation plans. To deliver on that DreamVacations got RingByName service for their business and its 12 associates. RingByName allows the company to provide an office number with extension to each associate that rings on their personal mobile phones.

In addition, using the RingByName mobile app on either on iOS or Android device allows associates to make calls using the company number. This benefits the associate by allowing their personal mobile phone number to remain private and it benefits the business because customers are not calling the associate directly but only through the company number.

In Mr. Santisteban’s own words . . .

  • “The beauty of these virtual lines is that they are programmed to rollover into the associates’ mobile phone lines. Associate business cards are now printed with the office number and their extension number. Personal mobile numbers are no longer printed on business cards. If consumers call an associate at the office, the line rings on their mobile phone. This means that if the associate ever leaves the team, we keep the extension and don’t lose the calls that come in after they depart.”
  • “The other beauty is if someone contacts the general office line and asks for an associate by name, we can easily transfer that call to their virtual extension.”
  • “The system offers beautiful hold music and for agencies with a little more income all calls may be monitored for quality assurance purposes for an additional fee.”
  • “After a year of use it has truly taken us to the next level.”

Just like with DreamVacations.com, RingByName can take your business to the next level.  Call 855-345-RING now to learn more about how your business can gain a competitive weapon with RingByName.

RingByName Teams up with Amazon Alexa

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Turning Alexa Into An Executive Assistant A Team Effort

This week we accomplished something cool: we became the first cloud phone service to offer handsfree calling through Amazon’s Alexa family of devices.  Today, according to estimates, there are more than seven million Alexa devices in use.  While everything we do at RingByName is a team effort, the Alexa project is a great example.

Jose Fernandez, our webmaster, came up with the idea of integrating with Alexa (and other smart home systems including Google Home and Apple Siri) and our CTO, Silvano Girardi developed and submitted the Skill to Amazon.  While the Skill was being improved, Jose shot a video of Catherine Jimenez, one of our enterprise sales executives, and Stephanie Brandao, one of our new customer onboarders, using Alexa with RingByName.  Matt Bramson, our Chief Growth Officer, provided the video’s narration.  The rest of the team played a part and will be crucial to realizing any added success we can from this effort.

Now anyone with an Amazon Echo, Dot, or Tap can just say, “Alexa, ask RingByName to call [any number]”, and they’re connected.  It’s just one more way that RingByName is way more than a business phone service.  Here is the press release we sent out this morning: http://www.enhancedonlinenews.com/news/eon/20170314005994/en

How Does VoIP Work? Stats and Facts for The Rest of Us

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How does VoIP work? 

Voice over Internet Protocol, also referred to as Voice over IP, or simply VoIP, describes the interconnected system of hardware and software that utilizes the internet to communicate. 

These virtual phone systems and message services

use the internet’s infrastructure to send packets of
data between channels. Traditional phone systems
used closed circuits between copper wires.

The benefits of VoIP have catapulted the technology into our daily lives and virtual phones are making their way into businesses all over the world. In fact, you have probably, unknowingly used a VoIP service in the past 24 hours.  

Facebook messenger, WhatsApp, Skype, Google Voice… sound familiar? These are all VoIP apps. Instead of asking: how does VoIP work? Ask why it works so well. 

Here are a few facts that outline the benefits of VoIP and illustrate the success of the technology:

  • Companies that switch to VoIP save between 50 and 75 percent. Small businesses save roughly 40 percent on local call costs with VoIP.
  • In the United States, over 30 percent have seen the benefits of VoIP and are using virtual phone systems because they boost productively and cut costs.
  • Traditional phone services are losing over 500,000 customers every month and VoIP services for small business are receiving more business from first time buyers and startups. The benefits of VoIP for startups include cutting initially costs by up to 90%.
  • The VoIP market is project to grow at 10 percent every year until 2020

So how does VoIP work for you? Call a RingByName specialist and find out today: 1-855-345-6474

Virtual Phone Systems Compared to Traditional Phone Systems

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If 2016 proved anything, it is that more small businesses are making the switch to VoIP.

Though the transition is easy, the shift in mindset is difficult. This is especially the case for businesses that have been open for decades. The idea is why change it if it is not broken? Well it is. The benefits of VoIP far exceed the drawbacks. Virtual phone systems are replacing traditional phone systems. 

Whether it is the shared culture, constant connectivity,

or increasing demand for talented employees,
RingByName is not here to discuss how popularity
for this movement grew

Let’s compare virtual phone systems to traditional:

The Hardware

Virtual – Modern VoIP services for small businesses are taking the term “virtual phone systems” to the next level. They are going virtual by using offered club VoIP services. The hardware consists of servers and the phones used by the business.

Traditional – They are still stuck in the physical world. Hardwired phone lines stapled to office roofs and along door way arches. Physical phones are not an option like they are with virtual phone systems, instead they are the only choice. 

The Software

Virtual – Like all communication via the Internet, virtual phone systems use packet-switching. Data is collected, broken into tiny pieces, sent, and then reassembled upon arrival. The process has been streamlined and is very fast and efficient these days. RingByName is one of the tech companies that uses this method.

Some VoIP services that do not require physical phones install software on a computer you already own to convert it to a phone. These are called softphones.

Traditional – Hardline phones use circuit-switch telephony. The copper wires in phone lines create a single channel between two points and allow for the call to take place.

The Comparison

Out with the old and in with the new.

Traditional                       meets Virtual

Hieroglyphics                       meets Books

Smoke Signal                       meets Telegram

Letter                                     meets Email

Yellow Pages                        meets Google

Stop sending smoke signals. Call RingByName today: 1-855-345-RING

VoIP Service Features – Things to Know

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VoIP telephony system is definitely one good alternative to cut back on your telephone bills payment. 

 

T he VoIP telephony is now the new face in communication technology – a complete deviation from the traditional telephone systems. As a great innovation, it offers so much features that households and businesses can take advantage of. As VoIP gains momentum now, more and more people have come to recognize its great benefits which include common features like caller ID, call waiting, unique ringtones and call blocking, to innovative ones such as teleconferencing, telemarketing, virtual office services, free in-network and international calls, CRM and many more.

R! has come up with a kind technology that builds

on traditional phone features, only that they are

now complemented with highly-advanced call features

Despite the wide array of VoIP advantages, a small segment of the population is still reluctant of the idea either because of lack of knowledge or inherent inclination towards traditional telephones. But the underlying reason raised by most people is the skepticism on VoIP features. What these people don’t know is that RingByName has come up with a technology that builds on traditional phone features, only that they are now complemented with highly-advanced call features where the conventional phone providers failed to provide.

One of the great advantages of VoIP is its calling services on in-network and international Free calls review. When going for a VoIP service, there are various options to choose from. You have the direct PC-to-PC or PC-to-mobile phone/landline connection. Another type of service includes linking up your phone numbers to the internet where you can make free calls to any number in pre-selected areas. Lastly, you also have a VoIP phone that is connected to the internet either through Ethernet or Wi-Fi.

With so much to benefit and little (or nothing) to losePsychology Articles, VoIP telephony system is definitely one good alternative to cut back on your telephone bills payment.