Our Latest News

Be honest, when you woke up this morning did you think you were going to be reading an article about hold music? Did you ever, in your life, think that you would be learning the inner workings of the most hated, detested, insufferable sounds in human existence? Yet, here we are…

Before we continue, take a look at RingByName’s customized greeting and music on hold as standard of getting it right.

The truth is that bad hold music is a symptom of a larger problem that has more to do with business phone services and business phone etiquette. This is an article that aims to treat the cause, that is, terrible business phone services. Take the blue pill and follow RingByName down this rabbit hole.

RingByName Business Pro Tip – You Can Tell a Lot About a Company by What Kind of Hold Music They Use and How Long the Wait Time is.

If they’re investing in your experience, they understand a customer’s importance.

Bad Hold Music by Design

We are assuming that if you are reading this, you are trying to avoid putting potential clients on hold for long periods. That’s just plain old fashioned, good business phone etiquette. But there are examples of companies that design long wait times on purpose, particularly if they want to avoid cancelling services for their customers.

We aren’t even going to talk about these terrible businesses. Moving on…

Why is Hold Music So Terrible?

– Hold music usually sounds less than ideal because the audio frequencies available through phone calls is not high quality enough, for the most part.

– Companies that only care about short term profits are not going to invest in customer experience. You don’t like the hold music, we don’t care, give us money. Businesses who do care will invest in keeping their existing and future clients happy.

This is the real key! If you invested back into customer experience, then wait times would diminish. These days, clients will pay more for better experiences.

Which Companies Have the Worst Call Hold Times?

According to a 2016 hold time study by Fonolo, the worst hold times are:

1. Apple
2. Verizon
3. Bank of America
4. Comcast
5. Sprint

What we find interesting is that there are 2, that’s two, count ‘em again, 2 communications companies who do or have dealt in business phone services, in the top 5 worst customer hold times. How can you offer business phone services if you don’t even understand business phone etiquette?

Call RingByName right now: 855-345-7464. Ask about our service. Put us to the test and trust a company who cares about our customers the way every business should.

Introducing Caller Intelligence and E-Z Score™, a caller I.D. for sales, a powerful new weapon in your company’s arsenal.

Every time a customer calls, Caller Intelligence displays all relevant information that fully describes that potential customer in a sales specific characterization. In short, Caller Intelligence equips all your employees with the information they need about the person on the other end, assisting them in the sales pitch process.

All that information is tabulated and displayed in the form of an E-Z Score™.

Calling New Clients – Instantly know how to sell to anyone during a sales call; what to say and what not to say; all before the first “hello”.

Satisfying Existing Clients – Each call will become more personal, because each caller will have access to all client information, instantly.

Caller I.D. for sales that’s fully automated, lightning fast, and years in the making. RingByName Caller Intelligence is a salesperson’s secret advantage for each and every call, each and every day.

RingByName Caller Intelligence is a system that works in tandem with existing RingByName business phone technology. Get a free E-Z Score™ 90-day trial and see why this piece of powerful sales technology will change the current business phone system landscape.

Sales calls will never be the same again. Be on the cutting edge, don’t be a late adopter.

Most business phone companies, corporations, and monopolies are strategizing and scheming. The focus is to lower service costs by any means possible, even if it means offering business phone services that are merely pennies cheaper than the competition.

RingByName has a strong focus on creating new technologies to turn office equipment into powerful sales technology; desk phones into weapons of mass selling. We aren’t afraid to challenge current tech limitations.

Try it for yourself and blow the competition away!

Who coined the term reality check? Whoever did was a genius who should get some of the credit for all the moments of clarity that stem from that simple phrase and what it means. That’s going to be the theme of this post. We are going to be talking about business phone features, customer communication, and hard truths.

It’s time for a little self-induced reality check!

Step 1 – Call Your Office

Call your office right now and pretend you’re a potential client. Don’t use any of the shortcuts you know, don’t push any numbers for extensions until those numbers are mentioned in the prompt. Make notes about this experience with your business phone system. Now, remember that all of your clients are experiencing that same thing.

Step 2 – Are you happy?

Be honest. If your customer communication is functioning the way it should, then you have nothing to worry about. However, if you felt frustrated at any point, or if you noticed any irregularities, then consider this: every current and potential client is experiencing the same thing.

So, is your customer communication through your office phone working to benefit your business?

Step 3 – Evaluate

Okay, so you’ve made notes about your experience calling your own office; now, how do you convert these notes into meaningful changes to your business phone system?

Learn the facts about customer communication in your niche. A doctor’s office has a completely different set of rules than a real estate agent. Be sure to pick a business phone provider that can tailor your phone service based on your needs. (Hint: that’ exactly what we do at RingByName).

Step 4 – Fix

It might be time to invest in your business phone system. Customer communication is vital, and it makes sense to invest in the tool that your business uses every day to make sales, communicate with clients, and effectively communicate internally. Still, for some reason, companies only care about saving mere pennies on commercial phone services.

Start thinking about the big picture. Start thinking about the last time you hung up on your cable company or credit card simply because the phone system was too much to handle and frustrating. Stop losing business over something as simple as your business phone service. Call RingByName now to learn more and invest in a business phone service that GIVES you customers KEEPS customers, and INCREASES your ROI.

This article goes out to all the ladies and gentlemen of sales out there who suffer from terminally high-pitched sales pitches and over-used sales-speak. RingByName knows the struggle, and we’re here to help. Our phone sales tips will help sales people close deals with simple, deeper voice exercises.

Guys and Gals

So, smart people in lab coats have stated for years that men with deeper, steady voices earn the respect of their peers and make more money; even when given the same business phone service tips and education as the guy next to them.

However, should women deepen their voices for sales calls? Yes!

Studies show that women with lower voices are respected by both sexes far more. Think about all those ‘dumb blonde’ stereotypes, those girls typically have higher-pitched voices. They need this list of phone sales tips more than anyone.

How to Get a Deeper Voice for Sales Calls

Okay, so the science is on our side and the folks with the lab coats and have given us the thumbs up. What can you do to deepen your voice? Well, the most important business phone feature is your voice, but before we get to the deeper voice exercises, let’s briefly discuss the enemy of deeper voices:

• Breathing

Ask any trained singer and they’ll tell you that you must avoid singing and talking through your nose. There is nothing good that comes from sounding nasally. You can deepen your voice by simply changing the way you breathe.

In the next section, we offer breathing techniques and phone sales tips that you can perform right before calls to instantly lower your voice.

• It’s all in the neck

Nasal breathing is a characteristic of a tense neck. Sometimes, relaxing the neck can have two benefits: deepening your voice before a sales call and relaxing your nerves.

Deeper Voice Exercises – Cue Training Montage

1. Sit up straight and begin taking deep breaths. However, keep your chest still. Breathe through your stomach only. This should ensure that you are focusing your breathing, and thus voice, through your diaphragm. Phone sales tip: Do it right before every sales call.
2. Don’t have time for a massage? No problem. Lay on your back at the end of your bed or a bench and let your head hang over. Lift for 10 seconds and then drop your head again. Kind of like pushups for your neck. Do this exercise 10 times, twice a day, and rest in-between.
3. Our favorite of the deeper voice exercises and probably the easiest: hum. That’s right, hum like your grandparents did back in the old days. Hum while you’re in the shower, hum while you’re cooking. Hum, hum, hum.

Keep track of progress. Read a sentence out loud, then read it again, but pinch your nose closed. If it’s difficult to read with your nose closed, or if your voice is altered drastically with your nose closed, it’s not working. Keep exercising until the alteration is barely noticeable.

It’s time for another reality check. Just when you thought you had a handle on your business phone service, RingByName is here to turn your world upside down, again. You’re welcome! This time, we’re focusing on customer communication facts and tips.

Get ready for a dose of reality!

RingByName is in the business of growing businesses. We may sell customizable business phone services with lots of features, but our goal is to give businesses the tools to win. We want growth, we want sales and we want it for all of our clients!

Here are some quick customer communication facts to illustrate the importance of each call your office receives:

– Customers who are put on hold without music for a 30-second wait, lasted 90-seconds.

– 68% of consumers hang-up because they are frustrated.

– Over 40% of Americans completed a purchase over the phone in 2016. Those are clients that interact with your business phone service, not mobile, and not online services.

– 94% of marketing budgets are spent on getting a client to call, but only 6% of that budget is spent on the tools and training to handle the call.

The fact that the average American business spends only 6% of their marketing budget on the actual phone conversation, and more on getting the call, is unbelievable.

If this is such an issue, why aren’t more companies upgrading to smarter business phone services with sales features? Two reasons:

1. The companies that know about and fix these issues are quiet because they have the advantage. Much like poker, if you’ve spotted your opponent’s weakness, don’t say a word.
2. Most companies don’t realize that there is an issue with the actual phone service. Companies may focus on training consultants on what to say when they answer the calls, but the phone service and system itself is rarely blamed. Most businesses also lack proper communication, so there is no way to get the message from clients to reps.

So, how much is your business phone service really costing you?

RingByName is a business phone service that takes your company to the next level. We urge you to stop nagging your customer service team with endless training to seal-the-deal, and take a step back and look at your phone system. Is your business phone service so annoying that by the time they reach your representative, they have already made up their mind to not go with your services or buy your product for fear of lack of customer service if they should need to call again?

Ditch the cheap business phone plan that you opted for to save a couple dollars a month – you actually aren’t saving – you’re losing. You’re losing customers over it. RingByName’s business phone plans are an investment and can increase your ROI and customer retention rates. Contact us today and let us prove it!

Who coined the term reality check? Whoever did was a genius who should get some of the credit for all the moments of clarity that stem from that simple phrase and what it means. That’s going to be the theme of this post. We are going to be talking about business phone features, customer communication, and hard truths.

It’s time for a little self-induced reality check!

Step 1 – Call Your Office

Call your office right now and pretend you’re a potential client. Don’t use any of the shortcuts you know, don’t push any numbers for extensions until those numbers are mentioned in the prompt. Make notes about this experience with your business phone system. Now, remember that all of your clients are experiencing that same thing.

Step 2 – Are you happy?

Be honest. If your customer communication is functioning the way it should, then you have nothing to worry about. However, if you felt frustrated at any point, or if you noticed any irregularities, then consider this: every current and potential client is experiencing the same thing.

So, is your customer communication through your office phone working to benefit your business?

Step 3 – Evaluate

Okay, so you’ve made notes about your experience calling your own office; now, how do you convert these notes into meaningful changes to your business phone system?

Learn the facts about customer communication in your niche. A doctor’s office has a completely different set of rules than a real estate agent. Be sure to pick a business phone provider that can tailor your phone service based on your needs. (Hint: that’ exactly what we do at RingByName).

Step 4 – Fix

It might be time to invest in your business phone system. Customer communication is vital, and it makes sense to invest in the tool that your business uses every day to make sales, communicate with clients, and effectively communicate internally. Still, for some reason, companies only care about saving mere pennies on commercial phone services.

Start thinking about the big picture. Start thinking about the last time you hung up on your cable company or credit card simply because the phone system was too much to handle and frustrating. Stop losing business over something as simple as your business phone service. Call RingByName now to learn more and invest in a business phone service that GIVES you customers KEEPS customers, and INCREASES your ROI.

A major part of client retention is communication. Being available and making it easier for your clients to communicate with you, that’s a no brainer.

Business communication is not just about answering your emails in a timely manner. Your business phone system is a huge pipeline to current clients and prospective clients. Again, that’s no brainer.

What are we getting at? Well, how is your business phone system working for you? How is it aiding in client retention? Can it even help with clients, I mean it’s just a phone, right?

Here’s the thing…

Most phone service providers design the phone systems with the client in mind; that is, they design the systems around who they are selling the system to, which would be you, the business owner, or office administrator. That’s great, perfect, fine and dandy. They get lots of sales this way.

Of course, why would a company invest in a business phone system that is too complicated or that they cannot use? That would be ridiculous! There is, however, one glaring issue in that business phone system, and it’s difficult to notice if you aren’t looking for it.

These business phone systems are designed for the people who purchase them, but there is almost no attention given to the customer who will be calling.

Wouldn’t it be wise to build a business phone system that caters to the clients who purchase the systems AND to the customer who will be calling as well?

Yeah, that would make a lot of sense, we thought so too, and that’s why RingByName designs phone systems that are tailored to the needs of our clients and designed for their customers as well. We are a phone service that deals in client retention.

Our business phones are part of the sales team; designed to ensure that your biggest clients remain satisfied, and that prospective clients are given the attention they need.

So, how can that plastic box at the corner of your desk help with client retention? Well, if it isn’t helping you, then you have the wrong business phone service provider and system, wasting away at your business dollars.

RingByName has administered some of the most cutting edge experiments and consulted with the most prominent specialists in the field of automobiles. Business phone system experts have worked tirelessly to formulate the following list. We have scaled the highest mountains and traversed the darkest forests in effort to test these theories. And now, we have finally answered the age-old question!

What does your car and your current business phone service have in common?

Do you dare read on?

• Cars and business phone systems only perform as well as the user can make them perform.
• Both are equally affected by gravity and dark matter.
• The cheaper it is, the worse the performance and experience will be.
• If you stop investing in it, it’s going to stop working and then you’re going to have a not-so-fantastic day.
• Neither has seen the latest season of The Walking Dead.
• Cars and business phone systems that are designed for the user will always outperform the generic, one-size-fits-all competition.
• Both cannot function if completely immersed in water.
• You use both every day and although upgrades are welcome, you want to be sure you don’t lose the functions you are familiar with and that you like.
• Both are terrible at chess.
• Neither is doing anything to improve company efficiency and increase client retention.

And these are just some of the many, many similarities that your generic, run of the mill business phone service has with your car.

Your car is a tool you use every day, something that gets you from point A to point B. And it has purpose: it’s needed; and if it’s not doing its job you will notice immediately.

Your business phone system is also a tool, and much like your car, it’s something that gets you from point A to point B: make calls, answer calls, that’s it. However, what if you could buy a Tesla for the cost of a Toyota Corolla? RingByName is that option. We have revolutionized business phone services. We offer business phone service that comes unmatched by the competition. Our name may be small, but we have so much more to offer your business than AT&T, Sprint, Comcast, or whoever else you get your phone service from. Don’t believe us? Check out our telecommunication solutions page and our tech blog for more information.

Make the switch to a phone service that serves you best and gives you an ROI. Contact RingByName today to get started; 855-345-7464.

You know what small business phone services and business phone systems for large companies have in common? Both phone systems have no priority for valuable clients or huge prospective clients. That’s right, we said it, your phone system does not care if your most profitable client is calling. 

When your most valuable client calls, that client who’s paying for the lights in your office right now, how are they treated? At best, they’re treated like every other caller, and that’s a terrible, terrible shame.

• They have to endure the same phone menus as they last time they called.
• They jump through the same hoops every time they call… “Press 1”; “please hold”; “who would you like to speak with?”; “Who may I say is calling?”
• Voicemail messages go unanswered and follow ups are forgotten.

Think about it this way: your most valued customer, or your biggest potential client is treated the same as someone who is calling to ask your business hours. Does that seem right to you? That’s a rhetorical question because of course it doesn’t seem right.

RingByName believes that all businesses should ask this question when searching for small business phone services. Ask the sales associate and get them sweating! “How will your phone service treat my most valuable clients, and how is that different from the average calls we get?”

If your company suffers from terrible business phone system disease, RingByName can help, we have the cure! RingByName handles valuable prospects and VIP clients with more care. Our business phone systems just do it better and here’s why:

• Set up rules for clients. When they call, they can be automatically routed to any phone number you choose.
• The RingByName virtual receptionist remembers and greets clients by name. It also remembers the last person the client spoke with, to suggest that they be forwarded to that person if they desire.
• Activity tracking allows managers to monitor which calls are returned and how much time passes between calls and follow ups.

What are you waiting for? Shop for a business phone plan that puts your clients first! Contact RingByName today to get started!

Ever heard the old phrase “penny wise, pound foolish”? It refers to the decisions made that will save small amounts of money now, but cost more long term. Saving in the small details, but losing in the big picture.

Here are a few everyday examples of this terrible mindset:

• Spending hours cutting coupons for items you wouldn’t buy otherwise.
• Driving miles out of the way to save a few pennies on gas for your car.
• Opening a store credit card to receive a discount, then paying off the balance slowly and accruing interest.

This phrase describes how most business owners shop for cheap, small business phone services. The focus is purely on price over substance. RingByName asks: why not have both? When did we all decide that business phone services must all be the same? It’s madness!

If the only reason you chose your current business phone service provider is because it saves you $5 a month in fees, then this article is for you. If you are convinced that all phone services are the same and that price is the only difference, then this article is also for you – because we can guarantee that you are thinking about your business phone system completely wrong!

Let’s ditch the pennies and chase the pounds!

Instead of asking “how can I save money on my phone service?”, ask “how can my phone service make me more money?” The answer is to make your business phone service a tool for success.

RingByName is making huge leaps in creating and crafting the next generation of business communications. Our phone systems are integrated into your company culture easily, and the simple transition does not interrupt daily operations.

How exactly is your business phone service meant to make you money?

These two features set RingByName apart:

1. All Incoming Calls Have Context

RingByName’s system recognizes valuable clients and greets them by name, remembers who they spoke to last, and routes them to the appropriate employee.

Business rules guarantee that all incoming calls are handled differently based on who’s calling and at what time.

1. Integrated Interoffice Communication and Tracking

Monitor whether employees have returned calls and followed up with RingByName’s activity tracking. Ensure that nothing slips through the cracks and no sale is left on the table.

Note sharing allows employees to update the digital files on each client you have.

Use RingByName’s business phone features to focus on doing better business and making more money. Leave the penny pinching to someone else and turn your business phone system into an investment that gains you clients, rather than deterring them.