Our Latest News

February 13, 2017
7

How Does VoIP Work? Stats and Facts for The Rest of Us

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How does VoIP work? 

Voice over Internet Protocol, also referred to as Voice over IP, or simply VoIP, describes the interconnected system of hardware and software that utilizes the internet to communicate. 

These virtual phone systems and message services

use the internet’s infrastructure to send packets of
data between channels. Traditional phone systems
used closed circuits between copper wires.

The benefits of VoIP have catapulted the technology into our daily lives and virtual phones are making their way into businesses all over the world. In fact, you have probably, unknowingly used a VoIP service in the past 24 hours.  

Facebook messenger, WhatsApp, Skype, Google Voice… sound familiar? These are all VoIP apps. Instead of asking: how does VoIP work? Ask why it works so well. 

Here are a few facts that outline the benefits of VoIP and illustrate the success of the technology:

  • Companies that switch to VoIP save between 50 and 75 percent. Small businesses save roughly 40 percent on local call costs with VoIP.
  • In the United States, over 30 percent have seen the benefits of VoIP and are using virtual phone systems because they boost productively and cut costs.
  • Traditional phone services are losing over 500,000 customers every month and VoIP services for small business are receiving more business from first time buyers and startups. The benefits of VoIP for startups include cutting initially costs by up to 90%.
  • The VoIP market is project to grow at 10 percent every year until 2020

So how does VoIP work for you? Call a RingByName specialist and find out today: 1-855-345-6474

February 3, 2017
4

Virtual Phone Systems Compared to Traditional Phone Systems

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If 2016 proved anything, it is that more small businesses are making the switch to VoIP.

Though the transition is easy, the shift in mindset is difficult. This is especially the case for businesses that have been open for decades. The idea is why change it if it is not broken? Well it is. The benefits of VoIP far exceed the drawbacks. Virtual phone systems are replacing traditional phone systems. 

Whether it is the shared culture, constant connectivity,

or increasing demand for talented employees,
RingByName is not here to discuss how popularity
for this movement grew

Let’s compare virtual phone systems to traditional:

The Hardware

Virtual – Modern VoIP services for small businesses are taking the term “virtual phone systems” to the next level. They are going virtual by using offered club VoIP services. The hardware consists of servers and the phones used by the business.

Traditional – They are still stuck in the physical world. Hardwired phone lines stapled to office roofs and along door way arches. Physical phones are not an option like they are with virtual phone systems, instead they are the only choice. 

The Software

Virtual – Like all communication via the Internet, virtual phone systems use packet-switching. Data is collected, broken into tiny pieces, sent, and then reassembled upon arrival. The process has been streamlined and is very fast and efficient these days. RingByName is one of the tech companies that uses this method.

Some VoIP services that do not require physical phones install software on a computer you already own to convert it to a phone. These are called softphones.

Traditional – Hardline phones use circuit-switch telephony. The copper wires in phone lines create a single channel between two points and allow for the call to take place.

The Comparison

Out with the old and in with the new.

Traditional                       meets Virtual

Hieroglyphics                       meets Books

Smoke Signal                       meets Telegram

Letter                                     meets Email

Yellow Pages                        meets Google

Stop sending smoke signals. Call RingByName today: 1-855-345-RING

November 4, 2016
8

VTECH ErisStation VCS754 Conference Room IP Telephone

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Conference room phones have often been a pain point for companies that hold group meetings via telephone. Depending on the size of the room and the number of participants, a list of audio problems can plague a conference call– and be problematic for a business’ reputation.
Customers calling into the conference can often not hear speakers seated away from the conference room phone located at the center of the room. The result is a mix of inaudible participants and roaring speakers that sound like they are shouting at the client.
More complex conference room phones employ external microphones and speakers on opposite ends of the conference room table. While a good idea in theory, these often produce feedback, echoes,  and line noise when the volume in the room is set too high If multiple parties are speaking at once, the audio becomes garbled and unintelligible.
The result is a group of frustrated conference participants, both in the conference room and at the client location– not to mention a tarnished reputation.
VTECH’s ErisStation VCS754 Conference room is the answer to quality conferencing. Looking more like a futuristic star ship than a telephone, this sleek phone solves all of the common conference room issue.
Whether located in the corner of a small office or in a larger conference room, the audio on this phone is clear and crisp.
The included POE adapter ensures only a single cable is visible on the conference room table, keeping  your conference room nice and tidy and without the need for additional power cables or extensions.
By far the VCS754’s best feature however, are the four detachable wireless microphones nested in the units base. Each microphone can be placed at opposite sides of the room, up to 100 feet away from the base (though I can’t imagine why), thanks to the DECT 6.0 wireless technology providing premium sound quality and full room coverage for up to 12 hours.
With a price point substantially lower than many other competing brands with similar features, there is no reason why this conference room shouldn’t already be on your conference room table.

September 1, 2016
4

Smart Receptionist

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Let the Smart Receptionist give you a hand!

The one thing I always admire, is when people remember a story you told them. It could have been something important to you but most likely that story did not affect the other person whatsoever. But they still remembered, and the next time they saw you, they asked about it. And you felt special, didn’t you? Admit it you did.
It is those special touches that add value to your business’ customer experience. Something as simple as one of your customers telling you that he will be out of town for a couple of weeks due to a family trip to the Bahamas. After they come back, ask him how it went! They’ll know you not only appreciate them for doing business with you but you also appreciate their trust and loyalty.
That sounds easy for a business with 5 customers. What are you going to do when you are all rich and famous and you have thousands of employees to remember? You get a smart handy dandy phone system that will give you a hand with this!

With RingByName advanced call routing, callers are automatically recognized by the smart receptionist and greeted by name. The smart receptionist intelligently remembers whom they spoke with last and offers to connect them again. Advanced call routing greatly improves customers’ calling experience and keeps them calling back.
Let’s say your customer, Becky, has a history of calling to ask quick questions and she always asks to speak with Paul. With RingByName, Becky’s call history will be logged in the system, so the next time she calls, she will be greeted warmly by name and offered to connect with Paul. This neatly avoids a receptionist or having to dial in a certain extension.
Your team members will love this feature because it allows them to easily build better relationships with individual customers. Plus, it shows customers that your team members are real people with individual phone numbers and real roles at your company.

August 19, 2016
1

Telekom Malaysia

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RingByName Provides Marketplace Solution for Telekom Malaysia

Innovative cloud-based communications services offered to business customers in Malaysia and the region

Miami (August 19, 2016)—RingByName, a Miami company offering cloud communications services in 70 countries, has entered into an agreement with Telekom Malaysia to participate in the company’s VADS Marketplace.  Joining such brands as Microsoft Office365, Skype, and EMC’s Mozy, RingByName will help Telekom Malaysia business clients better acquire, retain, and communicate with their customers. This is part of a larger trend that reflects the globalization of cloud-based services to enhance existing infrastructure. RingByName is at the forefront of delivering this kind of innovation.

“We are pleased to partner with Telekom Malaysia on this important initiative”, said Kooi Lim, CEO of RingByName. “Our services have been in demand from small businesses throughout the world.  We believe they will be equally valuable for Malaysian and other regional businesses that want to use sophisticated technology to communicate better and reach revenue goals.”

RingByName has built and perfected a highly-scalable communications platform using proprietary and open-source software. The company has hundreds of thousands of customers using its services globally.

RingByName will participate in the Telekom Malaysia Business Solutions Marketplace Expo launch event in Kuala Lumpur on August 10. This is a gathering of companies driving growth via state of the art cloud services.

About RingByName

 RingByName is a cloud-based communications platform for small businesses. It helps companies build and retain relationships with their customers while running more smoothly. RingByName offers innovative features including a free web and mobile app so that companies can stay in touch anytime, anywhere. RingByName is headquartered in Miami, Florida and boasts hundreds of thousands of customers in 70 countries worldwide. For more information visit http://www.ringbyname.com

 About Telekom Malaysia

 Telekom Malaysia is Malaysia’s leading converged telecommunications company. Founded in 1946, TM is transforming the way people connect, communicate, and collaborate. The company offers a range of product offerings including fixed line and mobile telephony; television and network services and high-speed broadband. Telekom Malaysia has more than 28,000 employees and a market capitalization in excess of US $6 Billion. It trades on the KLSE under the symbol TM. For more information visit https://marketplace.vads.com

RingByName Contact: Matt Bramson, matt.bramson@inphonex.com